Kent State University Helpdesk

The Kent State University Helpdesk is available to all KSU students, staff and faculty for issues relating to University-wide systems, such as:

• Password resets

• KSU VPN

• Email

• Banner

• Blackboard Vista

• Off-campus access

They offer online tech ticket submission, live help chat, and an extensive self-help knowledge base.  You can also download many of the most common KSU online utilities here, such as:

• KSU VPN

• Flashzone WPA Xpress Connect Utility

• University anti-virus software

Tech Spot @ ResNet

The Tech Spot, Kent State University's complete personal computer care center, is now open to assist faculty, staff and students with the technical needs of their personally owned computers. Located in the Kent Campus' Tri-Towers Rotunda, The Tech Spot’s certified technicians offer professional software and hardware support at an affordable price, including:

• Network and Wireless Connection Issues

• Virus and Spyware Removal

• Operating System Reinstallation and Troubleshooting

• Data Backup and Recovery

• Software and Hardware Installation

JMC TechHelp

JMC TechHelp is the office concerned with technology owned by the School of Journalism, Student Media, and the CCI Dean’s Office. We address the issues of faculty, staff, and student staff, as well as all hardware owned by CCI.

Please check our Downloads and Instructions page for utilities that will help you get set up to work on or off campus.